How to transfer calls on Grandstream Wi-Fi phones
Find out the different ways to transfer and forward calls on Grandstream phones.
Option 1 - Attended Transfer
Place the caller on hold.
Establish a second call (to the person you want to transfer the call to) by pressing the second line on the phone and dialing their extension/number.
Speak to the person to let them know you're transferring the call (optional).
Transfer the original call from Line 1 to Line 2, by clicking the ‘transfer’ button and then the 'Line 1' button.
Option 2 - Blind Transfer
Press either the transfer button, or the soft ‘transfer’ key on the screen.
Dial the extension/number you wish to transfer the call to.
Press either the transfer button, or the soft ‘blind transfer’ key on the screen.
Call Forwarding
Dial:
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"*72" Forwards all incoming calls. (All/Unconditional)
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"*90" Forwards all unanswered incoming calls. (No Answer/Delayed)
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"*92" Forwards all incoming calls while you're in a call. (Busy)
Dial the forwarding destination (internal extension or external number).
Press the Ok softkey.
